FAQ

Frequently Asked
Questions

Answers to the questions we hear most from retailers, schools, clubs and corporate teams. Can't find what you're looking for? Reach out and we'll help directly.

What products can BS Impex source for me?+

We supply sports merchandise, custom apparel, hoodies, sports accessories and corporate gifts, along with custom printing for jerseys, sportswear and promotional gear. If you have a product in mind that isn't listed on our Products page, get in touch — if it can be sourced, we can usually help.

What is your minimum order quantity (MOQ)?+

MOQs vary by product, supplier and level of customisation. Tell us what you need and the volume you're working with during the consultation step, and we'll match you with sourcing options that fit.

Can you print custom designs or branding on my order?+

Yes. Our custom printing services cover team jerseys, sportswear, merchandise and promotional gear, with durable prints, vibrant colours and personalised packaging and finishes available for corporate gifts.

How does the import process work?+

We follow a clear four-step approach: Consultation, where we understand your requirements, budget and timeline; Sourcing, where we identify and vet suppliers matching your specifications; Quality Check, with rigorous inspection against your standards; and Delivery, with seamless shipping from shores to your door.

How long does an order take?+

Timelines depend on the product, level of customisation and shipping method. We'll give you a clear estimate during the consultation stage so you can plan with confidence.

How do you ensure product quality?+

Every order goes through a rigorous quality check before dispatch, with suppliers vetted against your specifications from the outset. Quality control is built into our process, not added at the end.

Who do you work with?+

Retailers and wholesalers, schools and universities, corporate teams, individual athletes, sports clubs and academies, and small business owners across Australia. See Who We Serve for more detail.

How do I get a quote?+

Send us a message through our contact form, email info@bsimpex.com.au, or call +61 481 304 281. Our team typically responds within one business day.

What are your trading hours?+

Monday to Friday, 9:30am - 5:30pm, and Saturday, 9:30am - 2pm. We're closed on Sundays.

Get in Touch